Politique de remboursement

 

ZLOS does not accept returns or offer refunds on products bought from retailers/resellers.

If the product is under warranty and the original receipt is available, you may be able to return your ZLOS Product to the retailer/reseller where it was purchased as per their returns policy.

 

ZLOS cannot refund or exchange goods for change of mind or errors you made in your order. We may however, at our sole discretion, allow a return for store credit.

 

ZLOS will only accept returns within 14 days of an item being purchased at ZLOS.COM.

 

To be eligible for a credit the item must be unused and unopened in the original packaging.

 

Item must not be damaged in any way.

 

We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under change of mind.

 

ZLOS does not offer exchanges on any items.

 

Returns cannot be processed for sale items unless defective.

 

ZLOS will only replace items which are defective and will only exchange items for the same product if available or a compatible product in stock as per our Warranty Policy.

 

To initiate a return for a faulty product, please contact us via email info@z-los.com. and a member of our Support Team will get in touch to process your request further. Please allow for up to 48 hours after sending the email for us to process and reply to your request.

 

If your return request has been authorised, we will issue you a Return Authorisation Document. Please return the product as per the instruction in the email sent to you enclosed with the Return Authorisation Document.

 

You are responsible for payment of return postage.

 

Once your return is received and assessed, we will notify you the outcome of the assessment by email.

 

If your return is approved, your refund will be processed, and a credit will be applied to your account.

 

If you need any further assistance please feel free to contact us on infor@z-los.com.

ZLOS warrants the product to be free of defects in design, materials, assembly and craftsmanship for the warranty period stated in the product features and from the date of purchase to the original purchaser. Evidence of original purchase will be required to obtain warranty service.

 

In the event that a defect, malfunction or failure occurs or is discovered during the warranty period, ZLOS will repair or replace, at its option, the products which in the reasonable judgment of ZLOS are deemed defective. If the product is for household use only while used in a commercial environment, the warranty period will be automatically reduced to three months. All transportation costs shall be borne by the owner and the risk of loss shall be upon the party initiating the transportation.

 

ZLOS does not warrant its products from defects or damages arising from misuse, abuse, alteration, or normal wear and tear. Any change to the warranty term is at the discretion of ZLOS.

 

To make a warranty claim contact or visit your place of purchase or contact ZLOS via email info@z-los.com. for information about where to send your product. You are responsible for all transport, shipping and product inspection costs associated with making a claim

 

 

In no event shall the liability of ZLOS and its affiliated companies (or their officers, directors, employees or agents) for any damages (whether direct or indirect, special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss, arising out of or related to the use of the product exceed the actual price paid for the product.

 

ZLOS warrants that our products will be free from defects in materials and workmanship. If you feel your ZLOS product is faulty and requires replacement, please contact us via E-mail on info@z-los.com. Once we have verified your issue, you will receive a case number before proceeding further.

 

You will be asked to provide the following during this process:

• Your contact details
• Your receipt of sale as proof of date of purchase for warranty validation
• The part number (also known as item code) of your ZLOS product
• A detailed description of the problem and images to support your claim
• If you have spoken to us before, your case number
• If it is determined that your item is faulty, you may proceed as per below depending on original place of purchase for the product.

 

ZLOS cannot not process replacements or refunds directly to the customer for products purchased from a retailer/reseller. Please contact the retailer/reseller you bought the product from for a replacement or refund if the product is faulty.

 

Items purchased at authorised retailer/reseller need to be returned to their original place of purchase.

 

Should the retailer/reseller no longer exist or be unreachable, or should the product be out of stock, please contact us via email info@z-los.com.

 

 

To initiate a return for a faulty product, please contact us via email info@z-los.com. and a member of our Support Team will get in touch to process your request further. Please allow for up to 48 hours after sending the email for us to process and reply to your request.

 

If your return request has been authorised, we will issue you a Return Authorisation Document. Please return the product as per the instruction in the email sent to you enclosed with the Return Authorisation Document.

 

You are responsible for payment of return postage.

 

Once your return is received and assessed, we will notify you the outcome of the assessment by email.

 

You are entitled to have the goods repaired or replaced once your request has been assessed and approved.

 

 

If you need any further assistance please feel free to contact us on info@z-los.com.